Privacy Policy

Data Privacy Policy

We value the trust you place in us and prioritize secure transactions and information privacy. This Privacy Policy explains how Hexa Trading WLL (referred to as "we," "our," or "us") collects, uses, shares, or otherwise processes your personal information through our website, mobile application, and mobile site (hereinafter referred to as the "Platform").

All information that identifies an individual is treated as personal information. By using the Platform, you consent to the collection and processing of your information as outlined in this Privacy Policy.

Updates to the Privacy Policy will be available on the website, and we encourage customers to review it regularly.

Privacy Policies

1. Compliance with Laws
   We adhere to international data protection norms and applicable local laws in Qatar.

2. Collection of Information

   • When you use the Platform, we may collect and store information provided by you.
   • You can browse the Platform anonymously. However, certain features require personal information.
   • Required fields will be clearly marked, and optional fields will be indicated.

3. Personal Data
   We collect personal information when you set up an account, make transactions, or participate in activities.

   • Collected Data Includes:

     • Name
     • Phone number
     • Email address
     • Delivery address

   • Data Visibility:
     Your data is visible only to you under your account session, protecting against identity theft and fraud.

   • Purchase History:
     We store your purchase history for analysis and future use.

4. Payment Data

   • Personal payment information (e.g., name, delivery address, card details) is collected during transactions.
   • Payments are redirected to a secure third-party gateway, and we do not store sensitive card details like CVV or card numbers.
   • The payment gateway's policies are independent of our website, but we remain responsible for the transaction process.

   Note:

   • Payments are facilitated via authorized banking infrastructure, and the terms are governed by agreements between you and your issuing bank.
   • Bank transfers and other payments are managed securely through the respective gateway infrastructure.

5. Marketing Materials

   • We use your data to share product updates, marketing materials, and order status notifications.
   • Marketing content includes images, prices, discounts, email brochures, and newsletters.
   • Communication channels include email, SMS, and call campaigns.

6. Third-Party Data Sharing

   • We do not share your data with third parties for their use.
   • Your data is used strictly for product promotion, marketing, research, and analysis purposes.
   • While payments are redirected through third-party gateways, we do not store your banking details.

   Exceptions:
   We may disclose your data to law enforcement or government agencies when required by legal orders or investigations, or to prevent harm or fraud.

7. Data Collection and Storage

   • Your data is stored securely on our servers and is inaccessible to unauthorized third parties.

   Data Protection Measures:

   • All personal data is encrypted.
   • Access to your account requires your username and password.
   • Use strong, unique passwords and change them immediately if compromised.
   • Contact our customer support team for assistance with account security.

8. Cookies

   • We use cookies to analyze web traffic, measure promotional effectiveness, and improve security.
   • Cookies do not contain personal information and are mostly session-based.
   • You can manage cookie settings in your browser, but disabling them may limit certain features.
   • Third-party cookies (e.g., Google Analytics) are used for marketing and analysis.

   Further Information:

   • Learn about Google's data practices: Google Privacy Policy.
   • Opt-out of Google Analytics: Google Analytics Opt-out.

9. Complaint Handling

   • Contact us at support@hexafitnessstore.com, and we will respond within 48 hours.
   • Mobile and WhatsApp complaints will be addressed within 24 hours.
   • If dissatisfied, you may escalate the issue to our Grievance Authority via the designated number.

Your privacy and data security are paramount to us. For questions or concerns, please reach out to our support team.